Netsapiens

Welcome and Login

At the User login window, enter a valid username and password, as supplied by your service provider and click the "Log in" button:

user login window

Selecting "Auto login" will skip the user login page on subsequent start up of the Go Integrator Nava software client.

Seleziona "Avanzate" per ulteriori opzioni di connessione

user login advanced options

Opzioni avanzate

Access Code Reset

To modify the Access Code, click "Reset" and enter the new Access Code.

access code reset

NOTE: this should only be performed on the guidance of your service provider.

Opzioni

Select "Use proxy" and "Ignore invalid certificates" only if required and instructed to by your service provider:

access code reset

First Login Wizard

At the first login after installation, a list of the available telephony devices for your user account will be displayed. Tick the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.

first login wizard 

The selection can be amended after login through Configuration > Devices.

Nota: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.

The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.

configure audio devices 

If "Teams" is selected, the Microsoft Teams user account will request login confirmation:

teams login window

NOTE: additional configuration is required within Microsoft Teams administration

License Key Activation

If Go Integrator Nava users are licensed through the Licensing Portal, then a User not already assigned a Go Integrator Nava user license can enter a License Key (previously referred to as Serial Number) to self-assign a License Pack.

A registration screen appears following the user login window to input the License key allocated by the service provider.

user login window

Importing Data from Go Communicator v3

If enabled, Go Integrator Nava can offer to import configuration data from the Go Communicator v3. Data that can be imported includes:

  • User login credentials.
  • CRM integrations (excluding Outlook Contacts).

Nota: Integrations that have a 'Plus' version in Go Integrator Nava will still be imported as a v3 integration only, so will need to be configured again manually as a 'Plus' integration if the 'Add Contact' feature is required.

  • On startup, user login credentials will be automatically populated:

user login

  • Next, a prompt will be displayed confirming the CRM integrations discovered from the v3 installation. Click 'Yes' to import to Go Integrator Nava

user login

    • The CRM integrations will initially be 'disabled' and need to be 'enabled' and 'authorized' to complete the process

    user login

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